Jos. A. Bank at 6901 Fayetteville Road Suite#104, Durham, North Carolina.

Absolutely no customer service. We arrived on time for an appointment with Charles, who argued that he had never set up the appointment, then were ignored until we left 15 minutes later.

Received fantastic customer service during my last visit.

Horrible customer service. The suit I ordered online turns out too big so I need go to the actual store for exchange. Called this store before I go to make sure they have the smaller size I wanted in stock but no success. The gentleman who picked up the phone told me I have to come to the store since they are "swamped" at that moment and has no time to check it for me. Okay, becuase of this I was thinking some customers may have to pay unnessesary trip to the store, is that maybe part of the reason why they are so swamped? I went to the store anyway, waited 20minutes without nobody greetings, finally a gentleman helped me and recommended me another suit because, of course, no stock on my current one as I was afraid of. This gentleman was nice though however the "poke face manager" in the checkout register was not helpful at all and told me the other suit which I spent 20minutes on doing measurements for tailoring costs twice of which I paid for my first suit and I need pay the difference which they didn't tell me in the begining until the last minute when I try to check out. I returned the suit, its totally waste of my time. I may still buy Jos a bank suit but not in the store.