Extended Stay America - Durham - RTP - Miami Blvd. - South at 4919 South Miami Boulevard, Durham, North Carolina.

By far the worst hotel experience I have ever had. I’m well aware you get what you pay for but this hotel was beyond disgusting with absolutely rude staff. I go to check in and the clerk gives me a room right next to the outside door on the first floor. I am a very petite woman and I traveled with my 14 month old daughter and my dog. So tell me if you think that’s a safe room for us? Unfortunately I do not like complaining and I try to tough it out. As soon as we get to our room I notice ants on the ac unit and in the shower. The ac didn’t work. The rubber “base boards” were peeling off the wall. The bathroom smelled like smoke. Well... we still try to deal with it because “you get what you pay for”. All night long, that door to the outside slammed. I didn’t get much sleep and neither did my daughter. 6am rolls around and I decide we have had enough. So we go to the front desk and no one is there to be found. There is a woman stocking the coffee and she asks me “what”. Yes just like that. So I replied “I have an issue with my room”. She then rolls her eyes at me... finishes what she is doing, then comes over to talk to me only to tell me to come back at 7:15 because there is no one at the front desk. I then go back at 7:15 and given the biggest attitude because I asked for a new room not next to a door preferably on the second or third floor. So guess where he moved me? Right next to the stairwell(door) on the second floor. Those stairs led to the outside where people were propping it open with a rock so that anyone could get in. The only complaints I have for this room is the dirty sheets and the both room smelled like smoke. Sure doesn’t seem like they enforce their no smoking policy. The sheets clearly had not been changed. So I asked for new sheets which I was given. I then ask for pots and pans which was said to be provided. He spends almost an hour “looking for them” and calls me to tell me he can’t find them. This was the only reason I stayed here was because of the capability to cook.
so I end up having to go buy my own pot so I can cook for my daughter.
Well this nightmare STILL isn’t over. In the evening, the new manager had threatened that she almost called the cops on me. So I ask her why and she said because I had my dog tied up outside the hotel. I argued with her for a few minutes telling her that she should have called the cops because it wouldn’t have been on me because my dog had been with me all day. It wasn’t me or my dog but she insisted that it was. After another night of nothing but slammed doors, I decide I need to leave and check out a day early. I go to the front desk to ask for a luggage cart and the manager responds so rudely “It’s somewhere”.... ok well I need it. She replies “Go look for it because someone took it upstairs” I stare at her and walk away. As I’m walking away she complains to a man in the lobby about how she hates customers like me. So if you want a similar experience then by all means you should stay here. I did not feel safe, was treated rudely and the place itself was pretty gross. A motel would have been better at this point.